RETURN & REFUND POLICY
For most convenience, Our money-back guarantee return window is 30 days. It’ll be the 30 days period from the delivery date (or the latest estimated delivery date if the actual delivery date is unavailable, for example, the delivery date shown on the tracking number status ). Your item must be in the same condition you received it (the tags must be intact). The original package included.
RETURN SHIPPING FEE
The cost for returning an item/items will be decided based on the following reasons:
- Customers are responsible for the return fee for the following reasons: I ordered by mistake, selecting the wrong measurements, modifying/canceling the order details (such as Size, Custom number, type of the product…) after the item had been shipped, and anything that can indicate that the mistake is on the customer behalf.
- MyGooseShirt is responsible for the return fee for the following reasons: Sending items that don’t match the customer’s order detail, sending low-quality items (for example, blurry print, wrong custom name…), and anything that can indicate that the mistake is on our behalf.
How much will customers pay for return shipping?
Customers will be charged for $5 return shipping fee.
What is the restocking fee?
There is no restocking fee.
ELIGIBLE CASES FOR A REFUND:
To make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange (even within 30 days of purchase) in certain situations, including:
- Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to MyGooseShirt’s error are not accepted.
- Products with a missing label or label that has been defaced
We will confirm refunds via email ([email protected]).
RETURNING A PRODUCT INSTRUCTION
After receiving our refund confirmation email, please follow these instructions:
- Pack all the returned items and a print-off of your confirmation of purchase email and the return label.
- You can use any courier to transfer the package to the provided address in your return label.
7575 Woody Creek DR, Colorado Springs, CO 80911
How Will Customers Get the Return Label?
We will send you a return label by email. You can print it out for sending the package later.
Our return policy is non-seasonal. Thus seasonal override is not appliable.
AFTER SUCCESSFULLY RETURNING AN ITEM
In the next step, after successfully returning the item, You can demand refunds (if applicable) or exchanges (if applicable)
Exchanges (if applicable)
We only replace items if they are defective or damaged caused by our errors. If you need to exchange it for the same item, email us at [email protected]. The customer will confirm the item delivery address through email.
Refunds (if applicable)
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.
Late or missing refunds (If applicable)
If you haven’t received a refund yet, recheck your bank account.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please get in touch with us at [email protected]
Email: [email protected]
Phone: +1 (719) 930-6677
Address: 7575 Woody Creek DR, Colorado Springs, CO 80911